Privacy Policy

Privacy Policy

This Privacy Policy explains how Kinendo collects, uses, stores and shares personal information when you visit our website, make an enquiry, request a quote, purchase a product, or otherwise interact with us.

For the purposes of this policy, “Kinendo”, “we”, “us” or “our” refers to Kinendo and its related business operations.

This policy applies to personal information collected through our website, online store, email communications, forms, phone enquiries, customer support, marketing platforms and related services.

This Privacy Policy is intended to help explain how we manage personal information in accordance with the Australian Privacy Principles, which require applicable businesses to have a clearly expressed and up-to-date privacy policy about how they manage personal information.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and how you use the site. This may include:

  • Your web browser
  • IP address
  • Device type
  • Time zone
  • Cookies installed on your device
  • Pages or products viewed
  • Search terms or websites that referred you to us
  • How you interact with our website

We refer to this as Device Information.

We may collect Device Information using technologies such as:

Cookies
Cookies are small data files placed on your device or computer. They often include an anonymous unique identifier and help us improve your browsing experience, remember preferences and understand how visitors use our website.

Log files
Log files track actions that occur on the website and may collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.

Web beacons, tags and pixels
These are electronic files used to record information about how you browse and interact with our website, emails and advertisements.

Information You Provide To Us

When you make a purchase, request a quote, submit a form, contact us, or attempt to make a purchase through our website, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Payment information
  • Order details
  • Product preferences
  • Installation or project details
  • Enquiry details
  • Any other information you choose to provide

We refer to this as Customer Information.

For some Kinendo products, we may also collect information relating to accessibility needs, intended use, building requirements, installation context or project specifications where you provide that information to help us recommend, quote or supply suitable products.

We only aim to collect personal information that is reasonably necessary for our business functions and activities. OAIC guidance for Australian Privacy Principle 3 explains that APP entities should only collect personal information that is reasonably necessary for their functions or activities.

When we refer to Personal Information in this policy, we mean both Device Information and Customer Information.

How We Use Your Personal Information

We use the information we collect to operate our business, provide our products and services, and improve the customer experience.

This may include using your information to:

  • Process and fulfil orders
  • Prepare quotes
  • Respond to enquiries
  • Provide product recommendations
  • Arrange delivery or shipping
  • Provide invoices, receipts and order confirmations
  • Communicate with you about your order or enquiry
  • Provide customer support
  • Manage returns, refunds and warranty claims
  • Screen for potential risk, fraud or security issues
  • Improve and optimise our website
  • Analyse website performance and customer behaviour
  • Assess the effectiveness of marketing and advertising campaigns
  • Send product updates, marketing communications or promotional offers where permitted
  • Comply with legal, accounting, tax and regulatory obligations

Marketing Communications

Where permitted, we may use your contact details to send you information about Kinendo products, services, updates, offers or educational content that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still contact you about important transactional matters, such as orders, quotes, invoices, deliveries, returns, warranties or customer service issues.

Sharing Your Personal Information

We may share your Personal Information with trusted third parties who help us operate our business and provide services to you.

This may include:

  • Ecommerce platforms such as Shopify
  • Payment processors
  • Freight, courier and delivery partners
  • Warehousing and fulfilment providers
  • Installation or service partners, where applicable
  • Email and marketing platforms
  • Analytics providers such as Google Analytics
  • Advertising platforms such as Google, Meta or Microsoft
  • IT, hosting, security and website service providers
  • Professional advisers, including accountants, lawyers and consultants
  • Government, regulatory or law enforcement bodies where required by law

For example, if our website is powered by Shopify, Shopify may process personal information to help operate the online store. If we use Google Analytics, Google may process information to help us understand how customers use our website.

We may also disclose Personal Information where necessary to comply with applicable laws and regulations, respond to lawful requests for information, protect our legal rights, prevent fraud, or maintain the security of our business and customers.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant to you.

This may include advertising through platforms such as:

  • Google
  • Meta/Facebook/Instagram
  • Microsoft/Bing
  • Other advertising or remarketing platforms

You can opt out of some targeted advertising through the settings provided by those platforms.

You can also manage cookies and tracking settings through your browser. Please note that disabling cookies may affect how our website functions.

Do Not Track

Some browsers include a “Do Not Track” setting. At this stage, our website does not alter its data collection and use practices when it receives a Do Not Track signal from your browser.

Data Retention

We retain Personal Information for as long as reasonably necessary to provide our products and services, manage our business, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

For example, when you place an order or request a quote, we may retain order, quote and customer information for record keeping, accounting, tax, warranty and customer support purposes.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

Security

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through our website, email, or online services.

Accessing Or Correcting Your Personal Information

You may contact us to request access to the Personal Information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

In some circumstances, we may be unable to provide access to certain information, including where refusing access is permitted or required by law.

Overseas Disclosure

Some of the third-party service providers we use may store or process Personal Information outside Australia, including through cloud-based platforms, ecommerce systems, payment processors, analytics tools, advertising platforms or customer support systems.

Where this occurs, we take reasonable steps to work with reputable service providers and manage Personal Information in accordance with applicable privacy obligations.

Minors

Our website and products are not intended for purchase by individuals under the age of 18.

We do not knowingly collect Personal Information from children under 18. If you believe a child has provided us with Personal Information, please contact us so we can take appropriate steps.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.

The updated version will be published on our website with the revised effective date.

Contact Us

For more information about our privacy practices, to request access to or correction of your Personal Information, or to make a privacy complaint, please contact us:

Kinendo Australia Pty Ltd
Email: contact@kinendo.com.au
Privacy Compliance Officer: Kinendo Privacy Officer
Address: 18/260 Queen St, Brisbane City QLD 4000

Privacy Complaints

If you have a concern about how we handle your Personal Information, please contact us first so we can review and respond to your complaint.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. The OAIC is Australia’s independent national regulator for privacy and information access rights.